Zero Tolerance




The surgery has a policy of zero tolerance to violent or abusive patients. This means verbal or physical abusive behaviour. If such an incident occurs, the surgery has the right to remove a patient from the practice list.

  • If the surgery takes the decision to remove a patient from the practice list, a letter will be sent informing them of this.
  • A letter will also be sent to the local NHS England requesting this removal.
  • NHS England will then send a letter to the patient informing them of their removal from the practice list and also give advice about how to register with another GP in the area.

image depicting zero tolerance